Terms of Service

1. The service

Ojira is software for running a hospital: reception and queues, doctor notes and prescriptions, lab, pharmacy stock, in-patient beds, billing, insurance claims and messages. Features can be switched on or off per hospital. We may improve or change features over time.

2. Not medical advice, and the clinician stays responsible

Ojira is administrative software. It is not a medical device and does not give medical advice, diagnosis or treatment.

• The software does not check allergies, drug interactions or doses. Doctors and pharmacists must use their own judgement.
• Prescriptions entered by voice, or read by the offline or AI parser, can contain mistakes. A doctor must read and confirm every prescription before it is given to a patient.
• Scanned pharmacy bills and stock figures must be checked by your staff.
• You are responsible for the accuracy of what your staff enter.

3. Accounts and staff

• You must give correct details and keep your sign-in details private.
• The hospital head decides who gets an account and which role they have. You are responsible for everything done under your accounts, so remove access when staff leave.
• Tell us at once if you think an account was misused.

4. Patient data and consent

• You are the data fiduciary for your patients’ information. You must have a lawful basis, such as consent, to enter it, and you must meet your own duties under the DPDP Act, medical records rules and other laws.
• We process patient data only to provide the service to you, as set out in our Privacy Policy.
• The data is yours. You can ask for an export, and for deletion when you leave, subject to record-keeping duties.

5. WhatsApp and other messages

• WhatsApp messaging goes through Meta or Twilio, using the account you connect. You must follow their rules, including using approved message templates.
• Messages and the provider’s charges are billed by the provider to you, not by us.
• Only message patients who have given their number for this purpose, and stop when they ask.
• We cannot promise a message will be delivered. Delivery depends on the provider and the patient’s phone.

6. Optional AI features

Bill scanning and AI prescription parsing use an AI service and work only if you add your own key. Results are suggestions and may be wrong. The text or image you send is processed by that service as described in the Privacy Policy.

7. Acceptable use

• Do not break the law, or use the service to harm anyone.
• Do not try to reach other hospitals’ data, probe or disrupt the service, or bypass its limits.
• Do not resell the software or copy it, unless we agree in writing.

8. Fees

Fees, billing period and payment terms are those in your plan or agreement with us. Third-party costs such as WhatsApp messages, AI usage and SMS are separate. Unless the law says otherwise, fees already paid are not refundable for a period already started.

9. Our rights

We own the software, its design and its name. You get a limited, non-exclusive right to use it during your subscription. You keep all rights in your own data.

10. Availability and backups

We work to keep the service running and take daily backups, but we do not promise it will be uninterrupted or error free. You should keep a way to carry on seeing patients, such as paper forms, if the system is down. We may carry out maintenance, and will try to warn you of planned downtime.

11. No warranty and limit of liability

The service is provided "as is" and "as available". To the extent the law allows, we do not give any warranty other than those stated here.

To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, or any harm arising from clinical decisions made using the software.

Our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim.

Nothing here limits liability that cannot be limited by law.

12. Ending the agreement

You can stop using Ojira at any time and ask for an export of your data. We may suspend or end an account that breaks these terms, or for non-payment, after notice where reasonable. Sections that by nature should continue (such as liability, ownership and governing law) continue after the agreement ends.

13. Governing law and disputes

These terms are governed by the laws of India. We will first try to settle any dispute by talking. Failing that, the courts at the place named below have exclusive jurisdiction.

14. Changes to these terms

We may update these terms. For changes that matter we will tell you before they apply. Using the service after that means you accept them.

15. Contact

Ojira.